After Sales service Policy
For purchases within 30 days
GIANDEL warranties 30-day money-back guarantee for any reason.
You may return unopened product within 30 days of purchase for a replacement or refund. Once the returned item arrives back in GIANDEL’s warehouse for inspection, the refund process will begin.
Shipping Cost for Return
For quality related issues,GIANDEL will cover the shipping cost. For non-quality related issues, customers may be required to cover the shipping cost.
More cases that shipping costs must be covered by buyers:
● Product is not defective.
● Warranty claims on items taken outside the original country of purchase
● Returning items claimed to have defects but actually working.
● Returning defective items in international shipping
● Any returns made outside of the approved warranty process
Notes for Return
● Returns must include all accessories
● Items must include original packaging
● Returns may be rejected if items do not meet the above requirements
Warranty Claim within 30 days
For warranty claim or any other issues, you can contact GIANDEL customer service center through [email protected]iandel.com.au
For quality related problems, you may claim a return, refund or a replacement directly on GIANDEL store.
For non-quality related problems, please submit a request directly on the sales platforms where you made the purchase.
For Purchases After 30 Days But Within Warranty Period.
For Quality Related Issues
Please contact us at [email protected]iandel.com.au with proof of purchase, such as order number, nature of issue, and supporting photos/videos. GIANDEL will reply to your request as soon as possible.
Valid proof for warranty claim includes:
● Order number
● Purchases platforms:GIANDEL stores or authorized resellers such as, Amazon, Wish, Ebay, Walmart, etc
● Sales invoice or transaction ID
● Supporting photos/videos
If supporting photos/videos cannot be provided, GIANDEL reserves the right to require the customer to cover return shipping costs. Once the product has arrived at our warehouse and being inspected, GIANDEL will offer a refund or replacement.
For Non-Quality Related Issues
Warranty does not cover any non-quality related issue, products sold by unauthorized resellers, improperly operated devices, free products or where the package was damaged during shipping.
For cases not covered under warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs by 3rd parties
● Damage from outside sources
● Damage from misuse of our products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
Please note,GIANDEL is not liable for:
● Loss of data incurred from use of GIANDEL products
● Returning personal items sent to GIANDEL